This page purpose is to answer all the question you may have
At Siimply Web, our focus is to provide our customers with a simplified web maintenance solution. To that end, we will answer all your queries regards web design, development, and maintenance of your WordPress Website. Talk to us today for professional assistance.
Here are some of the frequently asked questions:
Web maintenance involves the process of checking to see your website is performing well. Briefly, it is about ensuring faster loading time, making sure your website has the required security upgrades and regular contents updates. There are different areas that web maintenance focuses on. Check out our different web care plans to select one that suits your business.
Web maintenance should be a continuous process. With a regular web care plan, your website will have the latest updates, which is critical in attracting and retaining web visitors. Consider that regular content updates offer useful content which is critical for ranking on Search Engine Results Page (SERP).
Regular theme and plug-in updates are crucial to ensuring your WordPress website is running to its full capacity. Website maintenance also entails adding the latest security patches, which boosts customer’s confidence and in turn helps to protect your online reputation.
Another important aspect of maintenance and improvement of your website is ensuring the current content reflects the services you offer. this includes updating products, prices, and adding contact information. Why is this important? Imagine an online shop that sells clothes. having the wrong price tags would mislead online shoppers. thus, it is necessary you update the pricing accordingly.
There are different packages to select from when it comes to website care and maintenance. Each of the different packages entails different services that we provide. To select the appropriate plan, checkout under the available plans, and view the services to be included. The best value pack is one that provides the services you are looking to have.
At Siimply Web, we specialize on WordPress websites. Thus, we will provide experienced WordPress website engineers. Thus, if you are looking for a WordPress maintenance expert, you can always contact us.
Our website maintenance professionals will work on any website regardless of the hosting service provider. We have the technical know-how required to work on different websites, while we provide a pocket-friendly quotation. Depending on the chosen package, we must host the website to provide 24/7 services
Our website care plans cater for a single website. Therefore, if you have multiple websites, you need to subscribe to different web care plans. For instance, if you have four websites, you will need a subscription for each, meaning you will have four different website maintenance subscriptions.
Yes, we do! however, this depends on the package you choose
We are always available to provide our customers with best level of support. You can always reach us by send a ticket or an email via our CRM. Our consultants will get back to you within few hours. We treat every request as urgent, while we are always ready to serve you. However, the level of support, the response time or the restoration of your website will depend on the plan that you’ve chosen
Yes, but minimum with “Pro Plan”. We understand that Woo Commerce websites have advanced technicalities and functionalities. Therefore, we have worked on ensuring that an experienced technical consultant is available to handle the services.
Talk to Siimply Web Services today for the best Web maintenance Solutions. We are a top-rated WordPress maintenance company, ready to ensure your website is up and running.
Yes, of course! Our team will listen to customer’s requirements, and come up with a clear action plan, which includes suggestions of the right package. The goal is to make sure you get more value through our services. Contact us via email or via our live chat for more information or Our team is at your disposal via email or through the live chat.
We don’t provide unlimited edits, that depends on the plan you’ve chosen. We’re providing 30mn tasks edit, no matter what they are, but 30mn max per edits!
If tasks take more than 30mn an estimate will be needed.
Extra 30mn tasks (like you used all the one you had included) will be 50€ per task Edits only include editing websites content, adding a new landing page, formatting the existing landing page, providing CSS adjustments, changing images and texts, adjusting headers or footers, adding banners, changing the plug-in settings, blog content and context edits.
Note that edits do not cover custom developments like PHP, Plug-ins, themes, and so forth, updating customized code, graphics designing, creating content, or building out a new website or subdomain.
Here are some examples of the edits we provide.
EDIT EXAMPLE 1
Included: You want us to upload blog content that you created with attached images that have been sent and format for WordPress with instructions
Not included: You want us to create a blog post, find images and upload to WordPress with no instruction for formatting
EDIT EXAMPLE 2
Included: You want us to add a new product to your WooCommerce store (for which you’ve provided all the needed content).
Not included: You want us to create a custom checkout process for your WooCommerce store.
EDIT EXAMPLE 3
Included: You want us to install and set up a plugin to use its built-in functionality.
Not included: You want us to create new functionality that doesn’t exist in a plugin. (This would require custom development which may be available at an hourly development rate.)
EDIT EXAMPLE 4
Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page.
Not included: You want us to write content for or design your About Us page.
We’d be happy to help you with custom development as well. That kind of project is fully covered by our hourly work or a retainer plan.
Hackers target none secured websites. They will steal customer data, and look for various ways to break the website. Obviously, customer data is critical to your business. Further, if customers notice that their data is leaked out, this can result in sabotage, hurting your business. At Siimply, we will examine your website to ensure proper security and as vulnerabilities are identified, we will deploy proper security. This includes the release and deployment of advanced features to secure your website.
Example of what hackers can do : put the site down, redirect it to another website such as adults contents website, display unwanted image or contents on our front page, phishing and also use your website to send spam and that result of your website AND emails being blacklisted.
Our technical experts will ensure updated security for your website, to ensure hackers are blocked from interfering with your website.
We understand that malware is a common threat to WordPress websites. Our technicians will ensure malware removal for customers who subscribe to the service. This includes scanning the website for malware, and upon detection, we clear out all detected malware.
!!! However, this applies ONLY if you subscribe to our Pro plan or billed hourly at 50€ per hour!!!
At Siimply Web Services, we do what is possible to ensure the customer’s website remains secure at all times. Unfortunately, hackers develop latest techniques quite often, making it difficult to secure websites from hacking. Thus, that risk 0 doesn’t exist and so we can’t be responsible if the website is getting hacked. our goal is to respond immediately and within business hours, providing One-Time Hacked Site Cleanup and repair service.
After the malware has been cleaned up, our team will create a security setup to harden your website to protect against future attacks.
Yes! Fixing hacked website is part of our Pro plan and if you haven’t subscribed to it yet, do it now your site cleaned up within 24-48 hours.
As a customer-centric organization, we ensure timely response to customer’s inquiries. Every request receives a rapid response within the normal business hours. We are open for business, and so contact us for negotiations on 24/7 support.
All customers will have CRM access with tickets and emails. Depending on your package you’ll have Phone support as well as WhatsApp. Our customer care team is online waiting to respond to your inquiries.
Our website care plans all includes backup and unlimited website restorations.
The date of the backup and the restoration time will depends on the care plan that you’ve chosen, see the price list for more informations
When it comes to website design, finding the right partner can be an overwhelming task. Siimply Web offers web design and development, providing businesses websites that grab the attention of the target audience while delivering high performance. We specialize in designing and developing WordPress Websites. This includes improving the current web structure and incorporating the latest plug-ins to improve the feel on your websites. Further, our team has the skills to manage any CMS or PHP Framework such as Larevel, CodeIgniter, Symphony or Cake PHP
Our website care plans cater for a single website. Therefore, if you have multiple websites, you need to subscribe to different web care plans. For instance, if you have four websites, you will need a subscription for each, meaning you will have four different website maintenance subscriptions.
